Frequently Asked Questions

Everything you need to know about your Shock Surplus order.

How long will it take for my order to ship?

Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the best fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Affirm.

Are your products ethically sourced?

At Shock Surplus, we prioritize partnerships with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.